A place for general chat about the Jimny. Please make sure you post in the correct section on the site, this way it keeps the site tidy AND ensures you get a more relevant answer.
Suppliers/Dealers or anyone selling with a commercial view in mind CANNOT post here unless responding to a specific request of a member in a "wanted" post.
Suppliers include people "breaking for spares" on a regular basis, when purchasing spares members should ask a supplier what they contribute to the running of the forum particularly if contacted by a Private Message
Suppliers or Members who have contributed to the forum can be identifed by the
logo.
Suppliers/Dealers or anyone selling with a commercial view in mind CANNOT post here unless responding to a specific request of a member in a "wanted" post.
Suppliers include people "breaking for spares" on a regular basis, when purchasing spares members should ask a supplier what they contribute to the running of the forum particularly if contacted by a Private Message
Suppliers or Members who have contributed to the forum can be identifed by the
J.D. Power 2019 UK Customer Service Index Study
- AlexK
- Topic Author
- New Member
-
Public
12 Apr 2019 08:38 #205941
by AlexK
J.D. Power 2019 UK Customer Service Index Study was created by AlexK
In the J.D. Power 2019 UK Customer Service Index (CSI) Study, Audi was ranked first overall, while Suzuki was judged the highest 'volume' brand.
The key findings include a lot of waffle about using tablets for bookings and how UK dealers lag behind their US counterparts on communication. I can post the release if anyone fancies some bed time reading, but here are some graphs instead.
Audi ranks highest among premium brands, with a score of 815, a 23-point improvement from 2018. Mercedes-Benz ranks second (802), followed by BMW (798).
Suzuki ranks highest among volume brands, with a score of 813, a 22-point improvement from 2018. Toyota ranks second (800), followed by Honda (798).
The 2019 UK CSI Study is based on data collected from 6,759 respondents who registered their new vehicle between November 2015 and January 2018. The study was fielded from November 2018 through January 2019.
The key findings include a lot of waffle about using tablets for bookings and how UK dealers lag behind their US counterparts on communication. I can post the release if anyone fancies some bed time reading, but here are some graphs instead.
Please Log in or Create an account to join the conversation.
- Guy 2
- New Member
-
Public
Time to create page: 0.798 seconds