New Jimny waiting list

But taking it out on the sales staff wouldn't achieve anything we don't build the cars or have any control over what happens with them.

we understand the frustration and are just as annoyed as the customers as we want to sell and earn money and get people in jimnys.

what experiences do you refer to ? the only issue I have heard of is the severe lack of cars and actual delivery dates none of which we control

Well at two admittedly not local dealers when I have driven in with my gen3 sales staff have directly off the bat said to not bother asking about the gen4 as they can't get them before I have even expressed what I was interested in. If that is how they are letting their frustration manifest when approaching a new customer I worry how they treat their existing customers. My more local 2 have been great letting me have a good look and play. But then I'm happy with my gen3 and have no skin in the gen4 waiting game.

Lambert wrote: Given some of the stories that are filtering back here even accounting for a few being somewhat apocryphal there seem to be a goodly number of dealer experiences that are leaving customers rather frustrated and if I were one of those people I sure that frustration would show.

Interesting ...... I'm just trying to figure out which commentators you place in the "apocryphal" category ?

Never mind.

Mine was meant to be end of January, then end of March and now I am told mid April, my dealer as 19 other cars not arriving this month.

Why I am annoyed with the dealer, well I have to constantly chase them for updates and then they just say its slipped, not great in terms of managing expectations.

Had a sensible chat with dealer principle as asked if I could borrow their demo for a weekend and they said no as its stacked out with demos, I did say but you cannot fulfil orders and was offered a Vitara which in fairness I will probably decline in favour of a Maccan S which my dealer is keen for me to borrow.

It is frustrating and I am sure I will love it but just annoying as this will be my sensible car.

I did joke would they accept my order for a new one in tow years time to replace the one I do not have yet.

At least an apology and hopefully some good will on fitting of accessories etc.

Andy2640 wrote:

Lambert wrote: Given some of the stories that are filtering back here even accounting for a few being somewhat apocryphal there seem to be a goodly number of dealer experiences that are leaving customers rather frustrated and if I were one of those people I sure that frustration would show.

Interesting ...... I'm just trying to figure out which commentators you place in the "apocryphal" category ?

Never mind.

It's the internet. You can't believe every single thing you read as being absolutely correct and without hyperbole and to be unbiased. It's just how the internet is. But equally when enough people are saying something vaguely the same there is a legitimate reason to suspect there must be something in what they're saying.

Today my dealer was kind enough to let me have a copy of a Suzuki Sales and Marketing Bulletin. It basically said that due to high winds and bad weather 1,000 vehicles expected to be delivered this week have been delayed by 2 weeks as they have been unable to make the trip to the UK from Zeebrugger and Grimsby.

My dealer is now expecting delivery of my Jimny at the end of March 19.