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I fought with the law, and the law won...
So, as ZookBOB on eBay I sold something to someone in the Ukraine, a steering damper kit, but that's not really relevant... Anyways, I wasn't expecting one to go that far afield, and when I went to book it with the parcel intermediary service 'Parcel2Go', who I've used for the last 11 years for Bits4Vits deliveries in it's heyday, with delivery by the TNT Courier, who I wouldn't normally have used, but based on what the customer had paid in carriage, I ended up having to...
Anyway, long story shortened, it didn't get there, well it did. it got to the Ukraine but TNT said the address was wrong, and it eventually got returned back to me as undeliverable. So, I got onto Parcel2Go via their help / chat system, and was told I couldn't make a claim for a refund for non-delivery as the service used was a "self-tracked" one? I'd not heard of this before or seen any mention when booking it on their portal, so I asked the help / chat operator to direct me to either where I was told this on screen whilst booking the parcel service, or where it is written within their website... upshot, it's not.
By now I was wound up, but impeccably polite as always, and advised the operator that I would be taking legal advice, yes, for the sake of £36.78, but it was now a matter of principle! I shouldn't have to pay for a parcel delivery service when it wasn't delivered?! The customer confirmed his address was correct, and no time along the delivery cycle was he or I contacted for address confirmation, etc...
So, I've used them before and I'll no doubt use them again - www.moneyclaim.gov.uk - basically the small claims court but now online. It cost me £25 to make the claim, but if I did win this would get added to my claim...
They then handle the claim, papers were issued to Parcel2Go, they then acknowledged receipt of them online, and I could see who was handling the claim, a senior claims supervisor, so I emailed them with further details including a full transcript of the chat session I had printed off before the chat session closed.
Upshot of it all? The little man can win against the big company sometimes! They agreed to settle "out of court" on Wednesday and deposited the £36.78 claim and £25 court costs into my account today, so I've now marked the claim as settled and paid
I just wanted to post this up on the internet so that if anyone else with a similar problem may benefit from my experience and actions to resolve it.
I'm almost inspired enough to change my name on the forum so that you could become Zookbob
I started out with nothing & still have most of it left
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The underdog does sometimes win... I like the 'David and Goliath' analogy Dan
Seriously though, if someone owes you money and just won't pay up, have a look at www.moneyclaim.gov.uk ... fourth time I've used it successfully!
Yes nice one. I have used them a few times myself mostly to do with eBay dealings. One incident involved a guitar case where the seller obviously was not happy and had mutilated the case before sending it.
S200KYS wrote: So, I've used them before and I'll no doubt use them again - www.moneyclaim.gov.uk - basically the small claims court but now online. It cost me £25 to make the claim, but if I did win this would get added to my claim...
I use P2G myself and recently helped them with funding to go "public".