Gen 4 Windscreen replacement

So today my windscreen was hit by a stone that flicked off an oncoming truck’s tyre @40mph. There is a crack the same size as a 50p coin. I asked Autoglass to use a genuine part from Suzuki but they said they needed to contact my insurer (LV insurance) if they would agree to it with the stated £95 excess or charge me more. Has anyone had any experience like this?

I had the same over new year. Cost me the excess and vat. When booking it with autoglass I was told it would be a genuine screen but when it was fitted it needed an additional trim piece as the screen doesn't run right to the edge of the frame. It could be a design change or more likely not actually a genuine one either way I have a working windscreen so I'm not going to get too upset. However I might not use autoglass again.

Thanks for sharing that info. I will see what they approve and actually fit as I apparently need to take it into a fitting centre for ADAS calibration. Still waiting for their call.

I wouldn't get overexcited as to whether Autoglass fit a genuine 'Suzuki' windscreen or not. ASAIK - At the end of the day Suzuki don't manufacture windscreens - they simply source them from the limited number of windscreen manufacturers producing them to the legislative requirements. I have noted that these Jimny windscreens do seem to chip rather easily and I've already had one resin repair undertaken.

Last time I had an Autoglass replacement windscreen fitted, the technician also brought the associated trim parts and did a first-rate job in fitting the parts. It was so good a job that you couldn't see that the screen, seal or trim had been replaced

Chipped and cracked windscreens seem to be becoming evermore common as manufacturers tell us they are saving the planet, reducing weight/costs/fuel consumption. As someone in the trade described it to me - they have very cleverly moved windscreens into the 'consumables' sector and created another profitable income stream. Funny how none of my older cars ever suffered from chipped or cracked windscreens, even when I was driving over 20,000 miles per year?.

That's a very good point. It's very likely that any replacement screen for the G4 is from the same Suzuki supplier(s) , one in a Suzuki box at £££ or in a plain box for £. People often quote higher standards for the OEM box, but the truth is the production and quality facility is the same right up to packaging.
Even happens in flour mills!
Homepride, Asda, local store etc, all the same stuff - I've worked on the packing plants so seen it with my own eyes.
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My advice is, take it to a Suzuki dealer and get the glass ordered from Suzuki.

The insurance will still pay, but you'll have to pay a higher excess.
ln my opinion it's worth the extra.