Cam Suzuki/ Thornton Breakers

Cool, good deal that.

Gary

well i think these breakers treat jimny owners like crap. has i won a manifold off ebay from them and waited 3 days for it to come. and then they sent me my cash back and told ebay i did not want the manifold.. there fooking lies and wont tell me why they have did this to me. so i wont be dealing with these monkeys agane.

Hi this is just to let people about marks axle situation. The axle was ordered from a member of our staff "JAMES" who spoken to mark on several occasions regarding the axle he was asked if his car was abs or non abs to which he replied no. We have sold around 25 of our refurb axles and every one who wants to order gets asked. Mark was then told it will take around 2-5 working days to prepare the axle Mark let us no the axle was not the correct part on bank holiday friday this meaning we could not do nothing untill tuesday when our couriers can collect it we collected the axle free of charge with the old exchange unit but told mark he will have to pay for delivery to return the item as it is a wrongly ordered part and we do not refund for wrongly orderd parts which is stated on the invoice mark recived. The axle then arrived back to our premises on the wednesday at around 4:30pm and it was then too late to swap the hubs and re despatch it as our pallet courier cut off point is 5pm. The axle was re shipped out on thursday and mark recived it back on the friday. The over charging on mark was also down to him alought Thornton Breakers and CAM SUZUKI are related companys the pricing stuctre is differnt as they both use differnt pallet couriers and because cam suzuki earns under the required VAT amount per year it does not have to charge VAT how ever Thornton Breakers is VAT registered and as the part was ordered through thornton breakers and not the cam suzuki online ebay shop. If Mark would of called up quoting that he had seen the axle on the cam suzuki ebay shop he would of been asked to pay online via paypal and not over the phone. But as always we helped him out again and refunded the difference to try keep him happy. As you can proberbly see Mark never replied back on the forum to say he had recived the axle and that works fine and in good order he is now coming to the end of marks 6 MONTH warranty on his axle and i would like for him to say that it is all still in good order and working fine but obviosly this is how the world works were people very rarly have praise to say how good the axle actually is. How ever our parcel delivery i will admit has been a shambles in the past we have now been able to get a reliable courier who will take the sort of parcels we send and now have a 1-2 working day delivery promise or your postage will be REFUNDED we have been using this company for 4 weeks now and have not yet had one parcel taking over the time scale. Cam Suzuki is also revamping its ebay shop and will be updated daily and will soon have its own online store were customers can purchase items at www.camsuzuki.co.uk i realise that some of you may be upset with the service you may have recived in the past but i am now turning the company around and we are wanting to work with jimny owners and owners clubs to try better our service we also want to join up with certain owners clubs and offer a small discount to members i will be based permantly at our halifax branch and if anybody would like to contact me please call 01422243100 and we now have broken down around 40+ Suzuki Jimnys alone with plenty of parts on the shelf if you have any questions please ask many thanks Cameron Jones

kirkynut wrote: Well Cameron! You've put your balls on the line and deserve much respect!

As you can see from my post, I was nervous about using you and mainly due to the shambles you describe your parcel service to have been in the past. I have used you in the past and did wait slightly longer than I expected but not massively.

I shall use you in the future and believe that your business is just what the Jimny enthusiast needs - especially those of us that off road them!

However, you do need to put your money where your mouth is now in respect of the improved service you promise and the fact you are actively looking to do so suggests to me that you will.

I'll not comment on the situation with Mark's axle as I do not think it is right and proper for a row to start on a forum.

The only thing that might stop me buying from you is your prices can seem a little high on some items - but I understand you have to make a living - I just need to keep my Jimny going for as cheap as I reasonably can!

Kirkynut

i agree completely you should go off your own experience. i agree with the prices as they do seem high but in fair they are reconditioned so nothing is needed! perhaps cam will do special offers??? ha got to love a tryer

cam suzuki do you have a auto engine and gearbox by any chance???
if not could you let me know when you do?

cheers

Adam

Nothing wrong with the guy putting his side of the story across for a bit of PR but that huge advertising image is a bit much.

Well since Cameron has mentioned my name I feel it only fair to reply.

The correct axle is still working just fine, there is sometimes an ABS issue but thet may be down to the sensor as its electrical rather than the axle so the axle is fine.

To be honest I'd have hoped it should be after being reconditioned.

The reason I rang the number in the ebay auction was that I wanted a load more bits in addition to the axle and it made sense to order the lot together.

The number given was that of thornton breakers so how was I supposed to know the difference in the VAT status? Father and son share a site, an office and phone lines and pictures in their ebay auctions but as different companies have different VAT status. I was charged postage for these extra items even though they came on the same pallet as the axle and no doubt for the same money. a couple of small items never turned up but I was refunded without problem for these items.

As far as ordering the wrong part I was never asked if it was abs or not but since I gave the year I dont think there are any Jimnys on a 54 plate that are NON ABS (but I if someone proves otherwise I'll publicly apologise)

I think there may even be a third ebay account operating out of this yard, something like L200PJ or somesuch. I'll have a dig in my records if/when I get time and check for proof of this. For now consider it just a rumour

I'm glad Cameron has logged on and stated his case, at least acknowledging the problems his company has had and even more hopefully fixed. As C/S and T/B are one of the biggest Suzuki breakers good customer service is a must if they are to have a good name amongst the owners clubs and online forums where nothing stays a secret for very long.

Mark

Hi thanks for your response we do try to lower our prices but we do give between £500.00 - £1500.00 sometimes higher for some of the crashed jimnys which makes it diffucult to be cheap but we do try our best many thanks cameron

Mick C wrote: Nothing wrong with the guy putting his side of the story across for a bit of PR but that huge advertising image is a bit much.

Hi mick sorry it was more to put my point across and getting people to notice thanks for support

adamjimny wrote:

kirkynut wrote: Well Cameron! You've put your balls on the line and deserve much respect!

As you can see from my post, I was nervous about using you and mainly due to the shambles you describe your parcel service to have been in the past. I have used you in the past and did wait slightly longer than I expected but not massively.

I shall use you in the future and believe that your business is just what the Jimny enthusiast needs - especially those of us that off road them!

However, you do need to put your money where your mouth is now in respect of the improved service you promise and the fact you are actively looking to do so suggests to me that you will.

I'll not comment on the situation with Mark's axle as I do not think it is right and proper for a row to start on a forum.

The only thing that might stop me buying from you is your prices can seem a little high on some items - but I understand you have to make a living - I just need to keep my Jimny going for as cheap as I reasonably can!

Kirkynut

i agree completely you should go off your own experience. i agree with the prices as they do seem high but in fair they are reconditioned so nothing is needed! perhaps cam will do special offers??? ha got to love a tryer

cam suzuki do you have a auto engine and gearbox by any chance???
if not could you let me know when you do?

cheers

Adam

Hi adam we got in stock a 2003 jimny DOHC auto i have messaged you many thanks cameron

foxshooter wrote: Well since Cameron has mentioned my name I feel it only fair to reply.

The correct axle is still working just fine, there is sometimes an ABS issue but thet may be down to the sensor as its electrical rather than the axle so the axle is fine.

To be honest I'd have hoped it should be after being reconditioned.

The reason I rang the number in the ebay auction was that I wanted a load more bits in addition to the axle and it made sense to order the lot together.

The number given was that of thornton breakers so how was I supposed to know the difference in the VAT status? Father and son share a site, an office and phone lines and pictures in their ebay auctions but as different companies have different VAT status. I was charged postage for these extra items even though they came on the same pallet as the axle and no doubt for the same money. a couple of small items never turned up but I was refunded without problem for these items.

As far as ordering the wrong part I was never asked if it was abs or not but since I gave the year I dont think there are any Jimnys on a 54 plate that are NON ABS (but I if someone proves otherwise I'll publicly apologise)

I think there may even be a third ebay account operating out of this yard, something like L200PJ or somesuch. I'll have a dig in my records if/when I get time and check for proof of this. For now consider it just a rumour

I'm glad Cameron has logged on and stated his case, at least acknowledging the problems his company has had and even more hopefully fixed. As C/S and T/B are one of the biggest Suzuki breakers good customer service is a must if they are to have a good name amongst the owners clubs and online forums where nothing stays a secret for very long.

Mark

Hi Mark thanks for the reply i am glad to see you have put that the axle is in good order i do think the abs problem must be one of your sensers as we did not supply them however if it does turn out to be the axle at fault please contact me on 07921480614. L200PJ was the ebay name that Thornton Breakers used when it used to mainly specialise in L200 pickups however it got changed to thornton_breakers because it specialises in mainly all 4x4`s. We have been in Bussiness at Thornton Breakers now for 25 years and me and my dad and all of the staff are not out to rob people of there money as this is not what were about and im sure if you look on sites such as the l200 owners club or nissan-navara.net or pajero owners club you will see that we are highly rated. I created CAM SUZUKI because i own a jimny offroader and i used to struggle to get seconed hand parts as t/b never broke them and sold them complete to a certain suzuki specialist. I then managed to buy one for spares for my truck and put some parts on ebay realising the massive response i purchased all the jimnys t/b was getting and both me and thornton breakers help each other out now in differnt ways and because i have not been going long enough yet i am sharing my dads resorces but as far as i can see mark there is no problem in me getting support from them. So as you keep putting "thornton breakers / cam suzuki or rather father and son" we are not a cowboy outfit and we are a proper bussiness who ship around 40 parcels and around 10 pallets from both of our sites of parts all around the world everyday. And as you said that our couriers are the same the pallet companies that we used were differnt i used a.d.d express and t/b used pallet track. i do not want to fall out with anyone and hope that people can use us with confidence from now on as i am here to help many thanks cameron